Terms & Conditions
These Terms & Conditions cover anyone who buys a cinema ticket or event ticket for Screen Machine mobile cinema. It also covers everyone who visits Screen Machine, whether or not they have purchased a ticket or other items.
General
Whilst every effort is taken to ensure the accuracy of information in print and online, on occasion mistakes happen. We take responsibility only for the material that we produce and publish.
Screen Machine reserves the right to make changes to the schedule and programme as necessary. This can be due to adverse weather, cancellation of ferries or mechanical fault, for example. We always aim to give as much notice of changes as we are able to.
Buying tickets
We have three ticket options available: Standard £10, 25-and-under £7.50, Low income £7.50
Tickets can be booked:
- On the door, before a screening begins. Doors open 30 mins prior to published start times.
- In advance online, via the Screen Machine website. Sales are available until a screening has sold out online, or up until two and a half hours prior to a published start time – whichever occurs first.
Online tickets are subject to a booking fee of 50p per ticket. This fee is non-refundable.
It is possible to voluntarily add a donation of £3 to a Standard or 25-and-under ticket booked online. All donations are very welcome, and will go towards our fund that will cover emergency costs.
Please request any concessions at the time of booking. These cannot be given retrospectively.
We also offer a group rate for school and community groups. If you’re interested, please contact us for more details.
If you are a wheelchair user, please make contact with the RSS office 24 hours in advance of your chosen screening. Depending on your preference, you have the choice to:
- Make use of a specially designated wheelchair space, or
- Transfer from your wheelchair into a cinema seat, and have your wheelchair stored away
Tickets are subject to availability. For full details please refer to our Accessibility section here
CEA card holders may purchase their ticket plus carer ticket by making contact with the RSS office 24 hours in advance of your chosen screening. Tickets are subject to availability. For full details please refer to our Accessibility section here.
All tickets booked online must be paid for at the point of booking. It is only when a payment has successfully gone through, that your tickets have been booked. You will know that your booking has successfully gone through when:
A confirmation message appears on screen, giving you your booking code
And, simultaneously, you will receive your confirmation by email. (You might find this email in your junk/spam folder).
When you attend the Screen Machine, you will be asked for your booking code, which comprises 7 digits – letters and numerals.
All ticket prices include VAT.
In the event that Screen Machine is forced to cancel any activity for which you have purchased a ticket, you will be entitled to a refund. Your refund will be to the same bank card/account that was used to make the initial booking.
Tickets cannot be refunded after purchase except in the case of a cancelled screening or event. There are certain exceptions to this, which are at the discretion of the management. These include:
- Adverse weather conditions make it unsafe to travel to/from the Screen Machine
- You have mistakenly bought tickets for the wrong screening and/or wrong location
If you buy a ticket(s) and then fall ill, you will not be entitled to a refund. We recommend that you instead pass your tickets on to family or friends.
Every care is taken to ensure that the information on this website is accurate and reliable. We reserve the right to modify it or discontinue any sections of it without notice or liability. The content of the website is protected by world copyright laws and is owned by Regional Screen Scotland.
If, when you buy a ticket, you add a donation, the value of the donation will be refunded to you.
During your visit
The Screen Machine Operator reserves the right to refuse admission or require you to leave the premises. Latecomers will not be admitted.
Mobile phones must be switched off before you enter the auditorium. It is not permitted for anyone to use their phones, or any device that emits light and/or sound, once inside the auditorium.
All visitors must adhere to any health and safety procedures communicated by instructions from staff or shown on signage.
All seats are unreserved and available on a first-come first-served basis.
It is illegal to copy or attempt to copy any film or presentation exhibited in the cinema. Cameras and/or recording equipment are not permitted in the auditorium. This includes wearable technology capable of making a recording.
No hot food is allowed in the cinema.
Smoking is not permitted in the Screen Machine, including use of E-cigarettes.
Except for registered Service Dogs, no animals are permitted in the Screen Machine.
Age Restrictions
Entry to films and events is restricted by the classification given to us either by the British Board of Film Classification or Highland Council. We are required by law to refuse admission to anyone who cannot prove that they are of the necessary minimum age.
U and PG – any age of person can be admitted
12A – Children under the age of 12 can only be admitted if they are accompanied by an adult (i.e. someone aged 18 or over)
15 – Nobody under the age of 15 can be admitted
18 – Nobody under the age of 18 can be admitted
All those aged 14 and under must be accompanied by an adult aged 21+ for screenings that start at 8pm or later.
‘Babes in arms’ are permitted in screenings that are clearly aimed at a family audience and classified as U, PG or 12A, providing that they are sitting on a lap for the entire screening.
Babies aged under 2 may attend free of charge. Everyone else must purchase a ticket.
We reserve the right to amend these Terms & Conditions at any time. Any such amendments will take effect when posted on our website. It is your responsibility to read the Terms & Conditions on each occasion that you use the website, and your continued use of the website shall signify your acceptance to be bound by the latest Terms & Condition.
Screen Machine is owned, managed and operated by Regional Screen Scotland, 22 Forth Street, Edinburgh EH1 3LH