Terms & Conditions

These Terms & Conditions cover anyone who buys a cinema ticket or event ticket for Screen Machine mobile cinema. It also covers everyone who visits Screen Machine, whether or not they have purchased a ticket or other items.

General

Whilst every effort is taken to ensure the accuracy of information in print and online, on occasion mistakes happen. We take responsibility only for the material that we produce and publish.

Screen Machine reserves the right to make changes to the schedule and programme as necessary. This can be due to adverse weather, cancellation of ferries or mechanical fault, for example. We always aim to give as much notice of changes as we are able to.

Buying tickets

Tickets can be booked:

  • On the door, before a screening begins. Doors open 30 mins prior to published start times.
  • In advance on-line, via the Screen Machine website. Sales are available until a screening has sold out on-line, or up until 2 and a half hours prior to a published start time – whichever occurs first.

On-line tickets are subject to a booking fee of 50p per ticket. This fee is non-refundable.

We offer a concessionary rate to:

  • Children aged 15 and under
  • Young people aged 16 to 25
  • Seniors aged 60 and over
  • Students – studying full time
  • Claimants
  • Disabled
  • Welcome21: a new Concession ticket introduced in response to the Coronavirus pandemic. If you are a frontline worker, or are having difficulty making ends meet because of the pandemic, or are claiming benefits, then please take advantage of this reduced price which is available for all tickets purchased prior to 31/12/21.

Please request any concessions at the time of booking. These cannot be given retrospectively.

A discount is offered to Group Bookings: groups of 8 or more. All Group Bookings must be made in advance at least 72 hours in advance of a screening by calling the RSS office. Tickets are subject to availability.

If you are a wheelchair user, please make contact with the RSS office 48 hours in advance of your chosen screening. Depending on your preference, you have the choice to:

  • Make use of one a specially designated wheelchair space, or
  • Transfer from your wheelchair into a cinema seat, and have your wheelchair stored away

Tickets are subject to availability. For full details please refer to our Accessibility section here

CEA card holders may purchase their ticket plus carer ticket by making contact with the RSS office 48 hours in advance of your chosen screening. Tickets are subject to availability. For full details please refer to our Accessibility section here.

All tickets booked on-line must be paid for at the point of booking. It is only when a payment has successfully gone through, that your tickets have been booked. You will know that your booking has successfully gone through when:

A confirmation message appears on screen, giving you your booking code

And, simultaneously, you will receive your confirmation by email. (You might find this email in your junk file).

When you attend the Screen Machine, you will be asked for your booking code, which comprises 7 digits – letters and numerals.

All ticket prices include VAT.

In the event that Screen Machine is forced to cancel any activity for which you have purchased a ticket, you will be entitled to a refund. Your refund will be to the same bank card/account that was used to make the initial booking.

Tickets cannot be refunded after purchase except in the case of a cancelled screening or event.  There are certain exceptions to this, which are at the discretion of the management. These include:

  • Adverse weather conditions make it unsafe to travel to/from the Screen Machine
  • You have mistakenly bought tickets for the wrong screening and/or wrong location

Every care is taken to ensure that the information on this website is accurate and reliable. We reserve the right to modify it or discontinue any sections of it without notice or liability. The content of the website is protected by world copyright laws and is owned by Regional Screen Scotland.

During your visit

The Screen Machine Senior Operator/Operator reserves the right to refuse admission or require you to leave the premises. Latecomers will not be admitted.

Mobile phones must be switched off before you enter the auditorium. It is not permitted for anyone to use their phones, or any device that emits light and/or sound, once inside the auditorium.

All visitors must adhere to any health and safety procedures communicated by instructions from staff or shown on signage.

All seats are unreserved and available on a first-come first-served basis.

It is illegal to copy or attempt to copy any film or presentation exhibited in the cinema. Cameras and/or recording equipment are not permitted in the auditorium. This includes wearable technology capable of making a recording.

No hot food is allowed in the cinema.

No alcohol is to be brought into or consumed in the Screen Machine.

Smoking is not permitted anywhere in the Screen Machine. This includes use of E-cigarettes.

Except for registered Service Dogs, no animals are permitted in the Screen Machine.

Age Restrictions

Entry to films and events is restricted by the classification given to us either by the British Board of Film Classification or Highland Council. We are required by law to refuse admission to anyone who cannot prove that they are of the necessary minimum age.

U and PG – any age of person can be admitted

12A – Children under the age of 12 can only be admitted if they are accompanied by an adult (i.e. someone aged 18 or over)

15 – Nobody under the age of 15 can be admitted

18 – Nobody under the age of 18 can be admitted

All those aged 14 and under must be accompanied by an adult aged 21+ for screenings that start at 8pm or later.

‘Babes in arms’ are permitted in screenings that are clearly aimed at a family audience and classified as U, PG or 12A, providing that they are sitting on a lap for the entire screening.

Babies aged under 2 may attend free of charge. Everyone else must purchase a ticket.

We reserve the right to amend these Terms & Conditions at any time. Any such amendments will take effect when posted on our website. It is your responsibility to read the Terms & Conditions on each occasion that you use the website, and your continued use of the website shall signify your acceptance to be bound by the latest Terms & Condition.

Screen Machine is owned, managed and operated by Regional Screen Scotland, 22 Forth Street, Edinburgh EH1 3LH