Covid Measures

As the First Minister announced that from 9 August 2021 physical distancing requirements will no longer be legally stipulated by the Scottish Government, but will still be advised in indoor settings, we have responded by deciding to set a cap on our audience capacity of 40 seats, or 50% of our full capacity.

As our two aisles already create natural distancing between many of the seats, we hope this will enable our customers to feel that the Screen Machine is not suddenly becoming too crowded! When we surveyed our audiences to ask for their preferred option, the favoured approach was to retain bookable seats, with the online system automatically blocking out seats to left and right of those booked. But when we tried to see how this would work in practice, with a larger capacity, and so with more tickets being sold on the door for each screening, it presented huge technical problems.

We hope that you’ll nonetheless welcome our chosen approach, with the reassurance that face coverings continue to be mandatory, except when eating and drinking, and our enhanced cleaning regime remains in place.

Below you can read about our current measures, starting with a summary at the top followed by sections explaining them in greater detail. We recommend you familiarise yourself with them if you plan to visit us.

Thank you for your continued support throughout this time. We’re delighted to get out there and see you all again. We understand if you’re not quite ready to visit us, and we hope to host you again in the near future.

  • We are currently operating with an absolute capacity of 40 seats, roughly 50% of our full capacity.  This lets us admit a large number of customers while still allowing space between everyone.
  • Each screening will have a minimum of 8 tickets on the door, but we strongly recommend you book your tickets online as we can’t guarantee there will be more.
  • Tickets will be available online up to 2.5 hours before a film’s scheduled start time.
  • We are reserving one dedicated wheelchair space, and carer’s seat, up until 48 hours prior to the film’s start time of every screening.
  • Unless you are exempt, you must wear a face covering throughout the duration of your visit.
  • You may bring food and drink with you, but we ask that you please take all your rubbish away when you leave.
  • Doors will open 30 minutes before the film is scheduled to begin.
  • We have introduced a new ticket discount category Welcome21 for frontline and essential workers, and anyone whose circumstances have been affected by the pandemic. This will remain in place until the end of 2021.

It is our utmost priority that anyone who attends Screen Machine has a safe as well as enjoyable experience, staff and customers alike.

Screen Machine operators Iain and David have a cleaning regime for between screenings, and will end each day by filling the cinema with a sanitising fog that cleans every surface, nook, and cranny, leaving the area fresh and deodorised. All of our ushers have received industry-standard Covid training from the UK Cinema Association. There is also sanitiser provided for you to use at the entrance and exit.

We were in a strong position to adapt to Covid since Iain and David have always given Screen Machine a thorough clean between locations, and we already have a top of the line air filtration system for pumping a steady flow of outside air through the auditorium.

A copy of our Risk Assessment: Customers Visiting Screen Machine can be read here:   R.A.SM.CUSTOMERS-10.09.21. This is reviewed and kept up-to-date regularly.

You no longer have to choose your seat from a seating plan when booking your ticket.

Currently, every screening will have an absolute capacity of 50 seats. This is divided into 32 online bookable seats, including one reserved for a wheelchair user and their carer up to 48 hours in advance, plus a minimum of 8 on the door.

We strongly recommend you book your tickets online as we can’t guarantee there will be more tickets on the door. Tickets can be booked up to 2.5 hours before a film’s scheduled start time.

We have introduced a new ticket discount category Welcome21 for frontline and essential workers, and anyone whose circumstances have been affected by the pandemic. This will remain in place until the end of 2021. All other ticket prices remain the same.

In accordance with Scottish Government rules, customers must wear their face coverings throughout the duration of their visit, unless exempt. Our own audience feedback strongly indicates that many people will feel safer as a result.

There is a wide variety of exemptions, some less apparent than others, and including children under the age of five. You can read the Scottish Government’s full list of exemptions here as well as Hidden Disabilities’ FAQ here. Anyone exempt under the guidance and regulations does not need to prove their exemption and should not be made to wear a face covering or be denied access. We ask for people to be aware of the exemptions and to treat each other with kindness.

Doors will open 30 minutes before a film’s scheduled start time. You can bring food and drink with you, but we ask that you please take your rubbish away when you leave.

If you are a wheelchair user or unable to use the stairs, please contact us ahead of time so we can arrange your access to Screen Machine via the ramp.

While physical distancing is no longer stipulated, the Scottish Government advises it be observed when possible. As there are no assigned seats, we encourage our customers to consider physical distancing while seating themselves. For example, couples could sit at the side of the auditorium to allow larger groups the seats in the middle.

We are no longer operating with a one-way system, however, we continue to provide hand sanitiser from when you enter and exit.

We are reserving one dedicated wheelchair space, and carer’s seat, up until 48 hours prior to the film’s start time of every screening. If no wheelchair user has reserved these by this time, we will release them to the general public.

The headphones we provide for hard of hearing or visually impaired customers are cleaned after every use and isolated.

If you are a wheelchair user or unable to use the stairs, please contact us ahead of time so we can arrange your access to Screen Machine via the ramp.

We are only visiting locations where we have access to toilets. In places where we use toilets that are already open, such as public toilets, we are not responsible for maintaining them. Where we have had toilets specifically opened for our customers to use, we will ensure that they are properly cleaned and maintained during our stay.We are only visiting locations where we have access to toilets. In places where we use toilets that are already open, such as public toilets, we are not responsible for maintaining them. Where we have had toilets specifically opened for our customers to use, we will ensure that they are properly cleaned and maintained during our stay.

When you book a ticket you must provide your name, e-mail address and – if you choose – a phone number. In the unlikely event there is a cluster of Covid cases linked to one of our screenings, we may be asked by Test & Protect to provide the details of those who may be close contacts* of the positive case. This information will be securely transferred to NHS National Services Scotland, who will then contact those customers and provide guidance and support to any who may be advised to self-isolate.

If you do not want us to do this, please follow the link here and state your name, location and screening you plan to attend.

*You can read more about ‘close contact’ by visiting NHS Inform here, and searching for Coronavirus (COVID-19): Contact tracing

If you have any questions, the best way you can contact us is by emailing us at info@regionalscreenscotland.org. On weekends, we check emails intermittently and will reply to you if your request is urgent and cannot wait until Monday morning.

The office phone number is (0131) 550 3734. Due to current circumstances, our office is intermittently occupied throughout each week. There is a switchboard service that can take a message for you, but we can’t guarantee we will respond to it promptly.