Covid-19

How Screen Machine has altered its service in response to the pandemic

 

Screen Machine Service During Covid -19

Following the Scottish Government’s announcement that mainland Scotland will move into temporary lockdown, Screen Machine will be off the road for the time being. We will continue to monitor the situation as it develops, and will let you know when we plan to return.

Here at Regional Screen Scotland, we are keen to continue bringing Screen Machine to our customers. The Scottish Government’s new Tier system gives us greater confidence to plan ahead, knowing the cinemas can operate in areas in Tier 0, 1 and 2.

We believe we should keep the Screen Machine service active for the following reasons:

  • Quality new films are becoming available
  • Our customer survey tells us that many customers are eager to see the service back
  • We have taken time to put in place all of the necessary safety measures
  • Independent cinemas in Scotland will receive financial aid from the Scottish Government, so that it is financially viable for us to get back out on the road

You’ll find your visit will be a little different. We’ve had to reduce our capacity to meet physical distancing requirements, but our online booking system now has a seating plan to let you select your seats for your visit. Full details of all our changes are covered in the sections below. We recommend you read them all before you come along.

Thank you for all your patience and support throughout the year. We’re delighted to welcome you back. If you’re not quite ready to visit just yet, we completely understand, and hope to host you again soon in the near future.

 

Keeping Screen Machine Safe

It is our utmost priority that anyone who attends Screen Machine has a safe as well as enjoyable experience, staff and customers alike.

We have new protocols in response to the Covid-19 outbreak. We were already in a strong position to adapt to these measures since Iain and David have always given Screen Machine a thorough clean between locations, and we already have a top of the line air filtration system for pumping a steady flow of outside air through the auditorium.

Iain and David now have a new cleaning regime for between screenings. To accommodate this, doors will now open only 15 minutes prior to a film’s scheduled start time. They will then end each day by filling the cinema with a sanitising fog that cleans every surface, nook, and cranny, and leaves the area fresh and deodorised. Screen Machine also received a professional deep clean prior to its return to service that used special antiviral agents.

When you attend Screen Machine, you’ll see that we have installed hand sanitiser for you to use when you enter and exit. Iain, David, and all our ushers are kitted out in the appropriate PPE, and Iain or David are seated behind 5mm of perspex glass. We have also provided all our staff with the relevant training in how to operate during these times.

If you’d like to learn about our measures in more detail, you can read our customer risk assessment at the bottom of the page. If you have any questions, please don’t hesitate to get in touch. Our contact details are also at the bottom of the page.

 

Face Coverings

It is mandatory for everyone in Scotland to wear face coverings when they visit the cinema, including Screen Machine. Unfortunately, we don’t have any spare coverings available, so please make sure you bring one with you, as we won’t be able to admit you without one.

We understand that some people are exempt from wearing a face covering, including children under the age of five. There is a wide variety of exemptions, some less apparent than others. You can read the Scottish Government’s full list of exemptions here as well as Hidden Disabilities’ FAQ here. Those exempt under the guidance and regulations do not have to prove their exemption and should not be made to wear a face covering or denied access. We ask for people to be aware of the exemptions and to treat each other with kindness.

 

Tour Locations and Dates

You can visit our locations page here to see when we’ll be in your area. If your location is normally part of our circuit but not on that list, then it is likely we’re unable to visit for a specific reason. Please understand we are doing everything we can to return to our normal touring locations.

 

Films
While many new films have pushed back their release dates, we have still managed to collate a strong programme that reflects our programming manifesto. As always, we will add new releases to our programme as they come out, but with release dates still changing, we can’t confirm exactly when we’ll start showing the big titles that you may see in trailers.

 

Tickets

Cinemas in Scotland must operate with 2 metres-plus physical distancing. In order to meet this while also making as many seats available as possible, we have organised Screen Machine into 20 seats (25% our normal capacity) divided into 10 pairs, all of them numbered.

Currently, all tickets must be purchased online up to 2 hours before the film’s scheduled start time. When you book a ticket, you’ll get to choose where you sit in Screen Machine. You can read about this process in greater detail in the next section.

Due to physical distancing, we are able to accommodate only one wheelchair user and their carer at each screening. If you are a wheelchair user or carer, and you would like to reserve these seats, please advise us at least 24 hours in advance by e-mailing info@regionalscreenscotland.org or calling (0131) 550 3734. If no wheelchair user or their carer has reserved these seats by this time, we will release them for sale to the general public.

We’re also delighted to confirm that ticket prices will remain the same.

£7.50 – Adult
£5.50 – 16-and-under, senior citizen (60+), Young Scot Card holders, income support

 

Picking Your Seat(s)

Currently, all tickets must be purchased online up to 2 hours before the film’s scheduled start time.

Cinemas in Scotland must operate with 2 metres-plus physical distancing. In order to meet this while also making as many seats available as possible, we have organised Screen Machine into 20 seats (25% our normal capacity) divided into 10 pairs, all of them numbered.

When you book your seats, you will be asked to pick your seat(s) from this floor plan.

You can pick your seat(s) by clicking on them. As you can see, row A is closest to the screen, while row J is at the back. When you complete your booking, you will be reminded of your seat number. Please bring this with you when you visit Screen Machine as it will make it quicker to get you settled in.

With the introduction of the tier system, we ask you to please be aware of the restrictions in your area as this might mean that two friends from separate households will have to sit in separate pairs. (Click here to see what tier your area is in). The pairs are fixed to maintain physical distancing, so please do not sit in any other seat than the one you booked.

We will continue to monitor restrictions for cinemas, and will communicate them with you all when any changes are introduced.

 

Food and Drink

You are allowed to bring food and drink into Screen Machine, but we ask that you please take all of your rubbish away with you when you leave.

 

Visiting Screen Machine

While we haven’t made many major changes to our service, we’ve outlined below what you need to know before you visit Screen Machine, and what you can expect when you arrive. Most of these measures are small, and we please ask that you follow them so everything runs smoothly and that everyone has a safe and enjoyable time.

Before Your Visit:

Please be aware that due to physical distancing, Screen Machine is operating at 25% normal capacity, meaning there are fewer tickets available per screening. Currently, all tickets must be booked online, and can be booked up to 2 hours before a film’s scheduled start time.

It is mandatory for everyone in Scotland to wear face coverings when they visit the cinema. We won’t have any spare coverings, so please ensure you bring yours, otherwise we can’t guarantee you can enter. We understand there are exemptions, and you can read about these in more detail in our face coverings section.

You are allowed to bring food and drink, but we ask that you please take your rubbish away when you leave.

Attending Screen Machine:

When you arrive, we ask that you queue outside Screen Machine observing physical distancing. Please don’t queue on the stairs as we will ask you to enter one booking at a time, and this will be easier with the stairs clear. We have installed hand sanitiser for you to use when you enter and exit, and for when you return from using the toilet.

We now have a one-way system that uses the front door as an entrance and the rear door as an exit. To accommodate our new cleaning regime, doors will now open only 15 minutes before a film’s scheduled start time. Once the doors are open, ascend one booking at a time, and give your name to Iain or David. They will confirm your seat number(s), and the usher will direct you to your seat(s). Please do not sit in any other seat or move around the auditorium more than is necessary. At the end of the screening, please observe physical distancing as you leave.

If you are a wheelchair user or unable to use the stairs, please contact us ahead of time so we can arrange your access to Screen Machine via the ramp.

If you have any questions regarding any of the above, please don’t hesitate to contact us. Our contact details are at the bottom of this page.

 

Wheelchair Users and Access
We are reserving one dedicated wheelchair space, and carer’s seat, up until 24 hours prior to the film’s start time. If no wheelchair user has reserved these by this time, we will release them to the general public.

If you are a wheelchair user or unable to use the stairs, please contact us ahead of time so we can arrange your access to Screen Machine via the ramp.

 

Toilets
We are only visiting locations where we have access to toilets. In places where we use toilets that are already open, such as public toilets, we are not responsible for maintaining them. Where we have had toilets specifically opened for our customers to use, we will ensure that they are properly cleaned and maintained during our stay.

 

Test & Protect
We may be asked by Test & Protect to provide contact details of customers who have attended a screening, and been in close contact* with a person infected with coronavirus. Test & Protect is Scotland’s way of putting into practice the test, trace, isolate and support strategy. When you book a ticket you must provide your name, e-mail address and – if you choose – a phone number. If Test & Protect ask us to do so, we will pass these details to them. If you do not want your details shared with Test & Protect, please contact us and state your name, location and screening you plan to attend. Our contact details are at the bottom of the page.

*You can read more about ‘close contact’ by visiting https://www.nhsinform.scot/illnesses-and-conditions, and searching for Coronavirus (COVID-19): Contact tracing

 

Customer Risk Assessment

You can access our customer risk assessment here.  R.A.SM.CUSTOMERS-10.09rl[1]

 

Contact Us
If you have any questions, then you can contact us at info@regionalscreenscotland.org. On weekends, we check emails intermittently and will reply to you if your request is urgent and cannot wait until Monday morning.

The office phone number is (0131) 550 3734. Due to circumstances, our office is intermittently occupied throughout each week.

 

Response to First Minister’s Statement

The Scottish Government announcement on March 16 about its roadmap out of lockdown proposed 17 May as the date when cinemas may be able to reopen, which coincides with when they should open in England. We’re therefore planning on the assumption that the Screen Machine will be able to resume touring in that week in May, and as soon as the Scottish Government confirms the date, we’ll be ready to advertise our first dates and locations.

Meanwhile, we hope you’ll enjoy Small Screen Machine, our new video on demand streaming service. Just follow the link at the top of the homepage.

The Screen Machine Team

COVID-19:

Read about the changes we've made to our service