Covid-19

How Screen Machine has altered its service in response to the pandemic

 

Screen Machine Service During Covid -19

The Scottish Government announced on 13/07/21 that from 19/07/21 we are able to operate at 1 metre physical distancing. We recommend that you continue to buy tickets online, but we guarantee that at least 2 tickets will be available to buy on the door on the day. Our maximum capacity will be 36 – just under 50% of our full capacity. Contrary to previous indications, the rules on wearing facemasks in cinemas remain unchanged: we ask that you please continue to wear your face covering, unless exempt, for the duration of your visit. Thank you. 


In light of the Covid pandemic, we have introduced a variety of measures to ensure the Screen Machine service is as safe as possible for both our staff and our customers. Thanks to financial aid from the Scottish Government, and positive feedback from our customers, we feel it is important to get back out to our communities as restrictions are eased.

Below you can read about the measures we’ve introduced, starting with a summary at the top followed by sections explaining them in greater detail. We recommend you familiarise yourself with them if you plan to visit us. As time goes on and restrictions loosen, we will share any changes to these measures.

Thank you for your continued support throughout this time. We’re delighted to get out there and see you all again. We understand if you’re not quite ready to visit us, and we hope to host you again in the near future.

 

The Basics

Scottish Government guidance states that from 19 July 2021 we are able to operate at 1 metre physical distancing.

  • Due to 1-metre physical distancing, our maximum capacity is reduced to 36 seats, just under 50% of our full capacity.
  • Each screening will have a minimum of 2 tickets on the door, but as we can’t guarantee there will be more, and are operating at a reduced capacity, we strongly recommend you book your tickets online.
  • There is a seating plan available that lets you choose your seat. You can book tickets up to 2 hours before a film’s scheduled start time.
  • We have introduced a new ticket discount category Welcome21 for frontline and essential workers, and anyone whose circumstances have been affected by the pandemic. This will remain in place until the end of 2021.
  • Unless you are exempt, we ask that you wear a face covering throughout the duration of your visit.
  • You may bring food and drink with you, but we ask that you please take all of your rubbish away when you leave.
  • We are reserving one dedicated wheelchair space, and carer’s seat, up until 48 hours prior to the film’s start time of every screening.
  • Doors will open 15 minutes before the film is scheduled to begin.
  • When you arrive please adhere to physical distancing and follow our one-way system.

 

Keeping Screen Machine Safe

It is our utmost priority that anyone who attends Screen Machine has a safe as well as enjoyable experience, staff and customers alike.

Screen Machine operators Iain and David have a cleaning regime for between screenings, and end each day by filling the cinema with a sanitising fog that cleans every surface, nook, and cranny, leaving the area fresh and deodorised. When you arrive, they will greet you from behind 5mm of perspex glass. All of our ushers have received industry-standard training from the UK Cinema Association in how to operate during these times. There is also sanitiser provided for you to use at the entrance and exit.

We were in a strong position to adapt to Covid measures since Iain and David have always given Screen Machine a thorough clean between locations, and we already have a top of the line air filtration system for pumping a steady flow of outside air through the auditorium.

A copy of our Risk Assessment: Customers Visiting Screen Machine can be read here:  R.A.SM.CUSTOMERS-17.05.21. This is reviewed and kept up-to-date regularly.

 

Booking Your Tickets

While we will have a minimum of 2 tickets on the door for every screening, we can’t guarantee there will be more, and as we’re operating at reduced capacity, we recommend you book your tickets online. Tickets can be booked up to 2 hours before a film’s scheduled start time.

During the booking process, you will be presented with this seating plan of the cinema.

As you can see, we are not selling seats in rows A, C, E, G and I. Row B is closest to the screen, while row H is towards the back. When you book, our box office system will automatically block out any seat(s) immediately to the right and/or left of you. These arrangements ensure 1m distancing all around you and your bubble.

Once you’ve selected your seats, please take a note of their number so the usher can quickly seat you on your arrival.

We have introduced a new ticket discount category Welcome21 for frontline and essential workers, and anyone whose circumstances have been affected by the pandemic. This will remain in place until the end of 2021. All other ticket prices remain the same.

 

Face Coverings

From July 19th, the Scottish Government’s rules on the use of facemasks in cinemas remain unchanged: customers must wear their face coverings for the duration of their visit, unless exempt. Our own audience feedback strongly indicates that many people will feel safer as a result.

There is a wide variety of exemptions, some less apparent than others, and including children under the age of five. You can read the Scottish Government’s full list of exemptions here as well as Hidden Disabilities’ FAQ here. Anyone exempt under the guidance and regulations does not need to prove their exemption and should not be made to wear a face covering or be denied access. We ask for people to be aware of the exemptions and to treat each other with kindness.

 

When You Visit

We now have a one-way system that uses the front door as an entrance and the rear door as an exit. If you are a wheelchair user or unable to use the stairs, please contact us ahead of time so we can arrange your access to Screen Machine via the ramp.

Doors won’t open until 15 minutes before a film’s schedule start time. If you arrive before they open, we ask you to please queue at the bottom of the stairs, observing physical distancing. You will be asked to enter one booking at a time, confirm your name and seat number(s) with Iain or David, and the usher will direct you to them. Please do not sit in any other seat or move around the auditorium more than is necessary. At the end of the screening, please observe physical distancing as you leave.

You can bring food and drink with you, but we ask that you please take your rubbish away when you leave. There is hand sanitiser available for when you enter and exit.

 

Wheelchair Users and Access

We are reserving one dedicated wheelchair space, and carer’s seat, up until 48 hours prior to the film’s start time of every screening. If no wheelchair user has reserved these by this time, we will release them to the general public.

The headphones we provide for hard of hearing or visually impaired customers are cleaned after every use and isolated.

If you are a wheelchair user or unable to use the stairs, please contact us ahead of time so we can arrange your access to Screen Machine via the ramp.

 

Toilets

We are only visiting locations where we have access to toilets. In places where we use toilets that are already open, such as public toilets, we are not responsible for maintaining them. Where we have had toilets specifically opened for our customers to use, we will ensure that they are properly cleaned and maintained during our stay.

 

Contact Us

If you have any questions, the best way you can contact us is by emailing us at info@regionalscreenscotland.org. On weekends, we check emails intermittently and will reply to you if your request is urgent and cannot wait until Monday morning.

The office phone number is (0131) 550 3734. Due to current circumstances, our office is intermittently occupied throughout each week. There is a switchboard service that can take a message for you, but we can’t guarantee we will respond to it promptly.

COVID-19:

Read about the changes we've made to our service